Delete Account & Data
Last updated: October 7, 2026
You can delete your Flasche, bitte! account at any time — fastest directly in the app. Without the app, or if you only want specific data deleted, send an e-mail to support@flasche-bitte.de.
1. Delete your account in the app
- In the village, tap your level display at the top — your player card opens.
- Open the Settings and tap “Delete account” at the very bottom.
- Type your animal name to confirm.
- Press and hold “Delete permanently”. If you signed in with Apple, you confirm once with Apple at the end.
Deletion happens immediately and permanently — the app then signs you out. What is deleted and what remains is listed in section 3.
2. Have your account deleted by e-mail
If you can no longer get into the app, send us an e-mail with exactly this subject and these details:
Subject: Delete account: animal name
Body:
- Animal name — your player name in the app
- Sign-in method — e-mail, Google or Apple
- E-mail address of the account — this must be the same e-mail address you registered with. (If you registered with Google or Apple, use the e-mail address of the account you used for that. If you registered with Apple Private Relay or something similar, you must provide that relay e-mail address as well.)
If possible, send the e-mail from the address that belongs to your account. That way we know the request really comes from you. If we cannot match it clearly, we will ask you once.
We handle e-mail requests within 30 days, usually within a few days, and confirm the deletion by e-mail.
3. What is deleted — and what remains
This applies to both ways, in the app and by e-mail.
Deleted
- Sign-in data (e-mail address or Google/Apple link),
- profile, player card and badges,
- all game data: bottles, HOLOs, inventory, level, bottle caps, shards, village and progress,
- friendships, received gifts, market listings and wishes, Bottle Post stamps and encounters,
- subscription status (also at our subscription provider RevenueCat),
- push tokens, device records and the data of the abuse protection.
Deliberately kept
- Your animal name is retired and never given out again. If it is listed in the thank-you credits for the first testers, it stays there.
- Gifts you sent stay with their recipients — without a sender. Market proceeds another player has not collected yet are credited to them.
- Bug reports remain without animal name, e-mail address and account identifier.
- The sign-in log (times and IP addresses of sign-ins) expires after 90 days.
- An active Deluxe subscription is not ended by deleting the account. Cancel it separately in the App Store or Google Play — billing data is managed by the stores under their own rules.
- Anonymous statistics that cannot be traced back to you (e.g. how often a bottle has been found in total).
Deletion is final — game progress cannot be restored afterwards.
4. Delete only specific data (keep the account)
You can also have individual data deleted and keep playing. The subject line is different so we never delete your account by mistake:
Subject: Delete data: animal name
Body:
- Animal name, sign-in method and e-mail address of the account as above
- Which data exactly should be deleted
Examples of data you can have deleted individually:
- friend list and friend requests,
- market listings and trade history,
- gift and message history,
- push tokens (you will no longer receive notifications).
The sign-in e-mail address and the animal name cannot be deleted on their own — the account would stop working without them.
5. Further rights
Access, rectification, data portability and your other rights under the GDPR are described in the Privacy Policy, section 6. An informal e-mail to support@flasche-bitte.de is enough for those as well.